Last updated 5th December 2019
Sale of Products
When you place an order to purchase a product from pegandthread.com we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details.
Product Descriptions & Availability
Every care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However, colour representations may vary depending on your own monitor and we endeavor to be as accurate as possible. All sizes are approximate as sizing varies across the large number of manufacturers supplying our products.
All photographs are indicative of the product. In rare cases, minor or subtle differences between the product and the photo supplied by the manufacturer can occur. These differences will be made clear in the product description. Please read this carefully before purchasing a product to avoid dissatisfaction.
All items are offered subject to availability at the time of ordering. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been dispatched.
Pricing & Payments
All prices and offers are subject to availability. We do our best to ensure all product descriptions, images and prices are displayed correctly across our website, errors and omissions excepted.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna:
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated during checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It, including terms and conditions and Standard European Consumer Credit Information can be found here for the markets where this payment method is available.
Further information and Klarnas user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
VAT Refunds on Exports from the EU (Retail Export Scheme)
As a purely internet-based mail-order company, pegandthread.com is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.
Only goods collected directly from our warehouse are eligible for VAT refunds on receipt of completed 407 form stamped at customs at point of exit and returned to us.
You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 60 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition, with a copy of your invoice and a note explaining the reason for return. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.
Any credit accrued from a Peg & Thread promotion must be used within two years of the date the amount was credited to the account.
If you return an order where you have benefited from a promotion and spent that credit (e.g. new customer credit) we will deduct the amount from the refund.
Please review our Returns Policy.
Products returned in accordance with our 60 day Returns Policy will be inspected and refunds processed equal to the value of each product on the date of purchase. Delivery fees will not be reimbursed, in accordance with The Consumer Contracts Regulations 2013 (which supersedes the UK Distance Selling Regulations). Click here for details.
Peg & Thread offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to [email protected] explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.
If you have purchased a product with an extended warranty, the extension is offered by the brand and not Peg & Thread. If you experience a problem with a product outside of the 12-month warranty offered by Peg & Thread, you will need to contact the brand to initiate a claim.
Events Beyond our Control
We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc. This does not affect your statutory rights.
B2C Distribution Ltd (Peg & Thread)
5006514 VAT Number
Registered OfficeCumberland House
24-28 Baxter Avenue
Use of this website
If you register an account on the pegandthread.com website, you accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure the confidentiality of your account details. If you have any reason to believe the security of your account has been compromised you must inform us immediately.
Please ensure any details you provide to us when creating an account or updating an existing account are correct and complete. We reserve the right to refuse access to our website, disable accounts, remove/edit account details or cancel orders at our discretion. In this instance there will be no charge to the customer.
If you have any questions or comments regarding these terms and conditions, please check our FAQ.
If you're still not sure, email us at [email protected]. We are just as committed to answering queries concerning consumer rights and privacy as we are about general customer queries.