Conditions of Use

Last updated 23/02/2022

Sale of Products

Our Contract

When you place an order to purchase a product from pegandthread.com we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Product Descriptions & Availability

Every care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However, colour representations may vary depending on your own monitor and we endeavor to be as accurate as possible. All sizes are approximate as sizing varies across the large number of manufacturers supplying our products.

All photographs are indicative of the product. In rare cases, minor or subtle differences between the product and the photo supplied by the manufacturer can occur. These differences will be made clear in the product description. Please read this carefully before purchasing a product to avoid dissatisfaction.

All items are offered subject to availability at the time of ordering. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been dispatched.

Pricing & Payments

All prices and offers are subject to availability. We do our best to ensure all product descriptions, images and prices are displayed correctly across our website, errors and omissions excepted. Your payment method will be charged at the point you confirm the order.

Customs

Customers outside of the E.U. and United States are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Refusal to pay local import and custom charges could result in your order being returned to Peg and Thread or destroyed. If your order is destroyed or not returned to us for a similar reason, we may not be able to provide a refund. Under these circumstances, original postage costs may not be refundable. We can only refund the value of products returned in accordance with our returns policy, minus any costs incurred by Peg and Thread in order to reobtain them.

VAT Refunds on Exports from the EU (Retail Export Scheme)

As a purely internet-based mail-order company, pegandthread.com is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Only goods collected directly from our warehouse are eligible for VAT refunds on receipt of completed 407 form stamped at customs at point of exit and returned to us.

Your Order

You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 60 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition in accordance with our returns policy, with a copy of your invoice and a note explaining the reason for return. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.

Promotions

Any credit accrued from a Peg and Thread promotion must be used within two years of the date the amount was credited to the account unless otherwise stated. If you return an order where you have benefited from a promotion and spent that credit (e.g. new customer credit) we will deduct the amount from the refund.

Peg and Thread reserves the right to end any promotion at any time without notice and omit a customer or order from a promotion for reasons including, but not limited to, suspected fraudulent activity and issues processing payment.

Returns

Please review our Returns Policy.

Refunds

Products returned in accordance with our 60 day Returns Policy will be inspected and refunds processed equal to the value of each product on the date of purchase. Delivery fees will not be reimbursed, in accordance with The Consumer Contracts Regulations 2013 (which supersedes the UK Distance Selling Regulations). Click here for details.

Warranty Claims

Peg and Thread offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to [email protected] explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not Peg and Thread. If you experience a problem with a product outside of the 12-month warranty offered by Peg and Thread, you will need to contact the brand to initiate a claim.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc. This does not affect your statutory rights.

Our Details

B2C Distribution Ltd (Peg and Thread)

Company Reg 5006514.

VAT GB832977982.

Registered Office

*To return goods, please view our returns page.

Use of this website

Your Account

If you register an account on the pegandthread.com website, you accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure the confidentiality of your account details. If you have any reason to believe the security of your account has been compromised you must inform us immediately.

Please ensure any details you provide to us when creating an account or updating an existing account are correct and complete. We reserve the right to refuse access to our website, disable accounts, remove/edit account details or cancel orders at our discretion. In this instance there will be no charge to the customer.

Your Privacy

Please review our privacy policy.

If you have any questions or comments regarding these terms and conditions, please check our FAQ.

If you're still not sure, you can contact us. We are just as committed to answering queries concerning consumer rights and privacy as we are about general customer queries.

Business order Terms and Conditions

Rewards

If you were previously a rewards member and have chosen to open a business account with us, we will remove you from our rewards scheme and you will no longer earn points on purchase and all voucher accrued will no longer be valid.

Cancellation

If you have a verified business account with us, and you place a bulk order, you will not be able to cancel it once the order has been confirmed and payment has been processed.

By placing a bulk order, you acknowledge and agree that you are committing to purchase the items specified in the order, and that you will be responsible for paying for the order in full, even if you later decide that you no longer need the items.

We reserve the right to modify or cancel any bulk order at any time, with or without notie. If we do so, we will notify you as soon as possible and provide you with a full refund for any payments made.

If you refuse to accept delivery of a bulk order, you will still be responsible for paying the full amount of the order, as well as any fees or costs associated with returning the items to us.

We may also terminate your verified business account at any time. If we do so, any outstanding bulk orders will remain in effect, and you will still be responsible for paying for them in full.

By placing a bulk order through our website or customer service team, you acknowledge and agree to be bound by these terms and conditions.

Returns

If goods are readily available to order on our website our standardreturn policy applies.

If goods have been ordered specifically for your business, our standard return policy no longer applies. You will not be able to return this order for a refund or exchange.

We want you to be completely satisfied with your order, which is why we ask that you carefully review all details before submitting your purchase. Once your bespoke business order has been delivered, it cannot be returned, refunded, or exchanged.

Please make sure to provide accurate and complete information when placing your order. We are not responsible for any errors or inaccuracies in the information provided by you.

If your order contains specially ordered items, it cannot be cancelled, modified, or returned once your order has been placed and payment has been processed.

If your order arrives with an error, defect, or damage, please notify us within 2 weeks of delivery so we can take the necessary steps to rectify the situation.

Attempting to cancel, modify, or return an order that has been specifically placed for you may result in a restocking fee or other penalty.

We reserve the right to refuse service, cancel orders, or terminate business accounts for customers who violate our terms and conditions, engage in fraudulent or abusive behavior, or otherwise misuse our website or services.

By placing an order through our website or customer service team, you agree to be bound by these terms and conditions.

Warranty

All items purchased from our website are covered under our 12 month warranty, please see warranty terms and condition for further information.