We've made it smoooth! Pay the way you want with Klarna.
You're the one buying, so you should be the one who controls when and how to do the paying. Whenever you shop with us you can choose to Slice it with Klarna. That's smoooth.
Who are Klarna?
Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe's largest banks and is providing payment solutions for 60 million people across 90,000 merchants in 14 countries.
What Klarna offer
The flexibility of spreading your payments over time.
- Choose Klarna payments during checkout.
- Provide some details for an affordability check.
- Slice your payment into 6 or 12 interest-free* monthly installments.
- Min £400 and max £4,000 order value.
Pay in 3
Your purchase is sliced into three equal card payments.
- The first payment is collected when your order is shipped.
- The remaining two will be automatically collected every 30 days.
- No fees or interest charged. No impact on your credit score.
- Min £120 and max £1,000 order value.
*If you miss payments, the interest-free arrangement will cease and you'll be required to pay interest on all future repayments at 18.9% APR (representative, variable). Credit offered subject to financial circumstances. Must be 18 or older.
How it works
Once you've chosen your products, click checkout and choose to pay with Klarna.
Enter your name and delivery address to get the payment plans available to you.
We'll deliver your order to the address that you provided to Klarna.
Slice It Repayments Example*
|Basket Cost||Repay over 6 months||Repay over 12 months|
|£400||5 payments of £66.67
Final payment of £66.65
Total Payable: £400
|11 payments of £33.34
Final payment of £33.26
Total Payable: £400
|£750||5 payments of £125
Final payment of £125
Total Payable: £750
|11 payments of £62.50
Final payment of £62.50
Total Payable: £750
|£1,000||5 payments of £166.67
Final payment of £166.65
Total Payable: £1,000
|11 payments of £83.34
Final payment of £83.26
Total Payable: £1,000
*Monthly repayment figures are approximate
Am I eligible?
To be eligible for Slice It, you must be at least 18 years old, and the success of your application is subject to your financial circumstances and a full credit search. To improve your application's chances of success, make sure you enter full and accurate personal details and have your order delivered to your registered billing address.
How do I apply?
When you apply for interest-free credit with Klarna for the first time, you'll be asked to provide your phone number, email address, billing address and date of birth. This information will be kept secure by Klarna. Peg & Thread does not have access to this. If you use Klarna Slice it again, you'll only need to agree your order and won't need to provide the same personal information again.
You are responsible for making the agreed repayments on time and in full. Making these repayments in full as agreed means you'll be able to spread your payments across the time frame agreed, at no extra cost – helping you get the products you want without having to pay up front.
If you miss payments, the interest-free arrangement will cease and you'll be required to pay interest on all future repayments at 18.9% APR (representative, variable). This is reflected in the information below:
Representative example of interest incurred if you miss a repayment
|Representative (variable)||18.9% p.a.|
|Purchase interest rate||18.9% p.a.|
|Assumed credit limit||£1,200|
Our payment provider is Klarna – who are they? Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe's largest banks and is providing payment solutions for 60 million people across 90,000 merchants in 14 countries. We offer their monthly payment plan, "Slice It", to our customers, allowing you to spread your payment over 6 or 12 months, depending on the total value of your order (orders between £400 and £4,000 qualify). We also offer their "Pay in 3" option to split a single order into 3 easy monthly payments (orders between £120 and £1,000 qualify). For more information about Klarna, visit www.klarna.com/uk.
How does Slice it work? Spread the cost of your purchase into equal monthly payments with 0% interest. Slice it is a promotional plan on the Klarna Account.
How do I use Slice it? When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
I have been asked to go to Klarna's site. Is this correct? If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with further details on how to pay.
Can I pay less than the amount owed each month? You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment, this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
Do I need to be 18? Slice it is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account? Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
How can I increase my chances of being accepted for Slice it? Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
How is my statement sent? If you choose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
What do I need to provide when I make a purchase? If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.
Is my payment information safe? Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.
How do I make a payment? First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service team.
I haven't received an email with my statement. Please contact Klarna's Customer Service team via live chat or phone. They will be able to provide you with details on how to pay.
I have cancelled my order. How long will it take until I receive my refund? As soon as Peg & Thread has registered your cancellation or your return, the refund will be processed within 5 business days.
What happens if I cancel or return my order? As soon as Peg & Thread have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund? As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna Account within next 5 business days.
I have asked for a refund. How will I be refunded? If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna's Customer Service team.
I've received my monthly statement and a payment is due, but I've not yet received my goods. You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact Klarna's Customer Service team so that they can postpone the due date on your payment.
I still have questions regarding payment. Visit Klarna's Customer Services for a full list of FAQ's, live chat and telephone options.
How does Pay in 3 work?
Pay in 3 will allow you to spread the cost of your purchase over 3 equal payments.
The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout.
Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
To pay in 3 instalments using Pay in 3, follow these steps:
Am I eligible for Pay in 3? To use Pay in 3 you must be at least 18. Whilst this option is widely promoted, Pay in 3 is subject to your financial circumstances. When choosing Pay in 3, our assessment will not affect your credit rating.
Why have I not been offered Pay in 3? Although Pay in 3 is widely promoted, it is not always universally available. The Pay in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Can I pay before the due date? No, this is not currently possible for Pay in 3 purchases.
What happens to my statement, when I've returned the goods? Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments.
What happens if I don't pay for my order? Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
What happens if I cancel or return my order? As soon as wehave accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What do I need to provide when I make a purchase? If you want to make a purchase with Klarna using Pay in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.
B2C Distribution Ltd. trading as Peg & Thread acts as a credit broker and only offers credit products online from Klarna AB. B2C Distribution Ltd. is authorised and regulated by the Financial Conduct Authority, reference number 837488. Credit provided subject to age and status.