Update 26 Mar: Due to reasons beyond our control, returns and subsequently refunds could be significantly delayed.
We apologise for any inconvenience caused by a delay in receiving your returned items and processing your refund.
We are working as quickly as possible to meet your expectations under challenging circumstances.
We hope you love everything you buy from us, but if you want to return your purchase to us, then we're fine with that too.
You have a generous 60 day period to return an item purchased from our website for any reason - whether you want to get it in a different size or colour, if it's faulty, or if you've simply changed your mind.
Our Returns Policy
How many days do I have to make the return?
We have a 60 day returns policy. Please ensure unwanted items are returned within this period.
In the unlikely event one of our products is faulty or you are unhappy with the quality, we'd like to help you resolve the problem as quickly as possible. Please contact our customer service team and we will promptly look into your query.
After speaking to us, please return any such items, by post. Please note your reason for sending it back to us on the returns form.
How to Return
Simple returns or exchanges
Please ensure your item is returned to us within 60 days of purchase, unused and in its original packaging.
Enclose your returns slip or a copy of your invoice with a brief note to advise the reason for return.
We recommend using a tracked delivery service for peace of mind.
Please note, you are responsible for the cost of return.
Remember, if youíre not sure which product to buy, donít hesitate to contact our customer service team who will be happy to give you more information. It's important to us that you get the best horse riding product for your equestrian pursuits.
If a replacement is urgent, it is quickest to place a new order online first, then return the existing item marked for a refund.
If you require any help, please call customer services on 01702 597599 or email [email protected]
Please either use the returns leaflet in your delivery or complete our simple online returns process and send your returned items to this address:Peg & Thread Returns
The Gunnery Drill Shed
Essex, SS3 9SL
The cost of returns are to be paid by the customer.
Have you received my returned goods?
You'll receive an email to notify you as soon as we have received, checked and processed your refund.
In the unlikely event that you haven't received an email within 10 days of returning your items via a tracked service, or 15 days via an untracked service, please contact us.
When you contact us, please state your original order number, which items you have returned and any delivery reference numbers from a collection service or courier.
How long will my refund take to be processed?
We will notify you by email when we've processed your refund, which we aim to process within 5 working days.
The length of time it takes for the funds to appear in your account will depend on your payment provider.
If you have any questions please contact us.
Can I cancel my order after it's been placed?
If you are a customer in the European Union, you have a legal right to cancel your online purchase with us for any reason. If you wish to cancel your order you must tell us in writing or via email within 14 calendar days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these terms.