Returns

Extended Christmas Returns

Orders placed from the 8th November 2021 to 20th December 2021 are eligible for our extended 90 day return policy. Please register your return online here.

  • Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resaleable condition (inc. original packaging).
  • Please enclose the returns slip you received with your order. This contains your order ID, which we need to process your return. If you do not have a returns slip, please write your order ID on a piece of paper and enclose that.
  • Returns can be sent via CollectPlus or a courier of your choice*.
  • The customer is responsible for the cost of return.

Once your return has been delivered by the courier to our warehouse, please allow up to 5 working days for your refund to be processed before contacting us. Once we have processed your return it may take up to 5 working days for your refund to be issued by your payment provider.

*We recommend using a trackable service. We cannot be held responsible for items lost in transit.


Exchanges

We do not offer an exchange option at this time. If you require a different size or product, please place a new order on our website.


In-Person Returns

If you wish to return unwanted items in person, please first follow this link to complete our simple online returns process and inform us of your return. Once you have completed this form, you may visit the following address Mon-Fri between 10am and 4pm to return your items.

Please ring the bell at the front door and a member of staff will assist you.

Peg and Thread
The Gunnery Drill Shed, Chapel Road, Shoeburyness, Essex SS3 9SL, United Kingdom.

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