We hope you love everything you buy from us, but if you want to return your purchase to us, then we're fine with that too.
You have a generous 60 day period to return an item purchased from our website for any reason - whether you want to get it in a different size or colour, if it's faulty, or if you've simply changed your mind.
- Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resaleable condition (inc. original packaging).
- Please enclose the returns slip you received with your order. This contains your order ID, which we need to process your return. If you do not have a returns slip, please write your order ID on a piece of paper and enclose that.
- Returns can be sent via a courier of your choice*.
- The customer is responsible for the cost of return.
Once your return has been delivered by the courier to our warehouse, please allow up to 5 working days for your refund to be processed before contacting us. Once we have processed your return it may take up to 5 working days for your refund to be issued by your payment provider.
*We recommend using a trackable service. We cannot be held responsible for items lost in transit.
We do not offer an exchange option at this time. If you require a different size or product, please place a new order on our website.
If you wish to return unwanted items in person, please first follow this link to complete our simple online returns process and inform us of your return. Once you have completed this form, you may visit the following address Mon-Fri between 10am and 4pm to return your items.
Please ring the bell at the front door and a member of staff will assist you.
The Gunnery Drill Shed
Essex, SS3 9SL
Have you received my returned goods?
You'll receive an email to notify you as soon as we have received, checked and processed your refund.
In the unlikely event that you haven't received an email within 10 days of returning your items via a tracked service such as Collect+, or 15 days via an untracked service, please contact us.
When you contact us, please state your original order number, which items you have returned and any delivery reference numbers from a collection service or courier.
How long will my refund take to be processed?
We will notify you by email when we've processed your refund, which we aim to process within 5 working days.
The length of time it takes for the funds to appear in your account will depend on your payment provider.
If you have any questions please contact us.
Can I cancel my order after it's been placed?
If you are a customer in the European Union, you have a legal right to cancel your online purchase with us for any reason. If you wish to cancel your order you must tell us in writing or via email within 14 calendar days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these terms.