Conditions of Use

Last updated 02/23/2022

Sale of Products

Our Contract

When you place an order to purchase a product from pegandthread.com/us we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Product Descriptions & Availability

Every care has been taken to ensure that all descriptions, specifications, colors and prices are correct. Although we try to be as accurate as possible, color representations may vary depending on your own monitor. All sizes are approximate, as sizing varies across the large number of manufacturers supplying our products.

All photographs are indicative of the product. In rare cases, minor or subtle differences between the product and the photo supplied by the manufacturer can occur. These differences will be made clear in the product description. Please read this carefully before purchasing a product to avoid dissatisfaction.

All items are offered subject to availability at the time of ordering. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been sent.

Pricing & Payments

All prices and offers are subject to availability. We do our best to ensure all product descriptions, images and prices are displayed correctly across our website, errors and omissions excepted. Your payment method will be charged at the point you confirm the order.

Further information and Klarnas user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Customs

Customers outside of the E.U. and United States are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Refusal to pay local import and custom charges could result in your order being returned to Peg and Thread or destroyed. If your order is destroyed or not returned to us for a similar reason, we may not be able to provide a refund. Under these circumstances, original postage costs may not be refundable. We can only refund the value of products returned in accordance with our returns policy, minus any costs incurred by Peg and Thread in order to reobtain them.

Your Order

You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 60 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition in accordance with our returns policy, with a note indicating your order ID. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.

Promotions

Any credit accrued from a Peg and Thread promotion must be used within two years of the date the amount was credited to the account unless otherwise stated. If you return an order where you have benefited from a promotion and spent that credit (e.g. new customer credit) we will deduct the amount from the refund.

The "New Customer 10% Welcome Offer" ended on 30th July 2020.

Peg and Thread reserves the right to end any promotion at any time without notice and omit a customer or order from a promotion for reasons including, but not limited to, suspected fraudulent activity and issues processing payment.

Returns

Please review our Returns Policy.

Refunds

Products returned in accordance with our 60 day Returns Policy will be inspected and refunds processed equal to the value of each product on the date of purchase. Shipping fees will not be refunded.

Warranty Claims

Peg and Thread makes no warranty, express or implied, with respect to the goods. However, we will transfer to you whatever transferable warranties we receive from the manufacturer of the goods, without adoption thereof by us. Other than as set forth herein, Peg and Thread MAKES NO WARRANTY RESPECTING THE MERCHANTIBILITY OF THE GOODS OR ITS SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE.

If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to [email protected] explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not Peg and Thread. If you experience a problem with a product outside of the 12-month warranty offered by Peg and Thread, you will need to contact the brand to initiate a claim.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc.

Our Details

B2C Distribution Inc (Peg and Thread)

Company Reg 5506873.

Registered Office

511 Avenue of the Americas, #4036 New York, NY 10011, United States.
Returns not accepted at this address

*To return goods, please view our returns page.

Use of this website

Your Account

If you register an account on the pegandthread.com/us website, you accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure the confidentiality of your account details. If you have any reason to believe the security of your account has been compromised you must inform us immediately.

Please ensure that any details you provide to us when creating an account or updating an existing account are correct and complete. We reserve the right to refuse access to our website, disable accounts, remove/edit account details or cancel orders at our discretion. If we cancel your order, we will not charge you.

Your Privacy

Please review our Privacy Policy.

If you have any questions or comments regarding these terms and conditions, please check our FAQ.

If you're still not sure, email us at [email protected]. We are just as committed to answering questions concerning consumer rights and privacy as we are about general customer questions.


This agreement is made and performed in the State of New York. This agreement, and any dispute arising out of this agreement, shall be governed by the laws of the State of New York, without regard to its choice of law rules. The United Nations Convention on the International Sale of Goods shall not apply.

In the event you shall default in any obligation of this agreement, or any note, contract, security agreement, or other document executed and delivered in accordance with the terms and conditions hereof, Peg and Thread shall be entitled to recover from you all costs incurred in enforcement of this agreement including, without limitation, the reasonable attorneys' fees incurred by Peg and Thread in the enforcement hereof.


Your browser is extremely out of date. We strongly recommend that you try a different browser for the best experience when using our website. Close.