Who we are and how to contact us

Who are Peg and Thread?

Like you, we are a team of committed and passionate shooting enthusiasts. We understand what you need to enjoy a days shooting and focus on delivering you the best products and service.

All products are carefully selected by our buying team to ensure the highest standards of quality and performance. We pride ourselves on stocking only the best shooting clothing, footwear and equipment available from the best brands.

We believe that:

  • Choosing the right technical performance wear is critical to your shooting enjoyment
  • We should provide you with impartial information so you can make an informed choice with your shooting products
  • We must bring you the most stylish products we can find at a price that's right for you
  • You should feel comfortable when shooting - come rain or shine
  • Time out shooting is your time and is precious

Our story began in 2004 when we started our outdoor sports equipment retailing journey selling sailing and watersports clothing from our office and warehouse in Shoeburyness, South East England.

After successfully sending more than 1,000,000 orders worldwide, worth in excess of £60m, in 2018 we decided to help the shooting community with the same passion, commitment and drive.

Our customers have left thousands of independent reviews about us on Trustpilot. If you have any further questions, don't hesitate to contact us by email or telephone.

How can I contact you?

We are open for advice, questions and orders
Monday - Friday: 06:00 - 12:00 EST
Saturday: Closed
Sunday: Closed


011 44 1702 597599


Peg and Thread (B2C Distribution Ltd)
The Gunnery Drill Shed,
Chapel Road,
Essex. SS3 9SL.
United Kingdom

Placing your order

Can you help me choose my product?

Yes. If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please do contact our customer service team and we'll get back to you as soon as possible. We're here to help you find the best products to suit your individual needs.

Can I order over the phone?

Yes. We have a team of experienced shooting enthusiasts waiting to help you place your order. Please don't hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.

011 44 1702 597599
Monday - Friday: 06:00 - 12:00 EST
Saturday: Closed
Sunday: Closed

How do I leave feedback?

We receive excellent feedback from our customers. If you'd like to add your own comment, please consider doing so via TrustPilot. If your order was placed on Amazon, please consider leaving feedback via Amazon. The majority of online shoppers read impartial customer reviews before making a purchase decision so your feedback will help other people who love shooting.

We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.

Receiving your order

When will my order be dispatched?

We aim to dispatch all orders on the same day if the order is received before 3pm GMT on a normal working day. If the order is received after 3pm GMT, it will be dispatched on the next working day. Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.

When will I receive my order?

Orders take between 3 to 5 working days to arrive, although in general the majority of our customers are pleasantly surprised to receive their orders very quickly (within 2 to 3 days).

If you experience any issues with your delivery, please contact us within 2 weeks of your order dispatch date.

Do you offer next-day delivery?

Sorry, we don't currently offer a next-day delivery option in the USA.

Do you deliver to my country?

For a complete list of the countries we ship to, please check our shipping page. If your country is not listed, please contact us and we will do our best to fulfil your order.

How do payments work?

What payment options are there?

  • PayPal
  • Amazon Checkout
  • Major credit / debit cards
  • Bank Transfer*

*Orders paid via bank transfer will not be dispatched until payment has cleared. This usually takes approx. 3-5 days but can take longer, depending on your bank.

Are payments secure?

Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by the global secure payment provider Ingenico. If you would like further details, please contact us.

Amazon and PayPal payments are processed securely by Amazon and PayPal respectively.

What about import duties and taxes?

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be.

If you're unsure, please contact your local customs office for information.

International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Using your account

Do I need an account to place my order?

No. You don't need an account with us if you're paying with a PayPal or Amazon Checkout account as they hold your details.

If you prefer to pay by credit or debit card, you'll need to set up an account so you can give us your name and address to process and dispatch your order.

Are my details secure?

Yes. Any personal information you send us is sent over a secure connection. More details about how we protect your information are available in our privacy policy.

How do I change my password?

Please login then click on the following

  1. My Details
  2. Change my password

How do I recover a forgotten password?

If you have forgotten your password, please fill out the forgotten password form. You will receive an email with details how to reset your password.

How do I add a new delivery address?

Please login then click on the following

  1. My Details
  2. View or change entries in my address book
  3. Edit (next to the address you wish to edit)

How do I return an item?

How long do I have to return an item?

Extended Christmas Returns

Orders placed from the 25th October to 15th November 2023 are eligible for our extended 90 day return policy.

Items can be returned within 60 days, subject to the terms specified in our returns policy.

How do I return an item?

We have a hassle-free returns policy. For full details please check our returns policy page.

If you are outside the EU, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value 0.00) on any customs/import labels before returning them to us.

Can you send a replacement urgently?

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

Warranty Claims

How do I make a warranty claim?

Peg and Thread offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to [email protected] explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not Peg and Thread. If you experience a problem with a product outside of the 12-month warranty offered by Peg and Thread, you will need to contact the brand to initiate a claim.

Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.

For an extensive list of frequently asked questions related to warranty claims, visit Warranty FAQs.


How do you use my personal information?

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use personal and non-personal information you provide, please check our privacy policy.

Does this website use cookies?

Yes. This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our privacy policy.

Discounts & Promotions

Do I need to return free gifts?

"Gift with purchase" promotions are available only while stocks last. If you return an order where you have benefited from a gift with purchase promotion, you must also return the free gift. If not returned, we will deduct the retail value from your refund.

Your browser is extremely out of date. We strongly recommend that you try a different browser for the best experience when using our website. Close.